In 2015, the Burbank Fire Department received Accredited Agency status with the Commission on Fire Accreditation International (CFAI) for meeting the criteria established through the CFAI's voluntary self-assessment and accreditation program. The Burbank Fire Department is 1 of 207 agencies to achieve Internationally Accredited Agency status with the CFAI and the Center for Public Safety Excellence, Inc. (CPSE).
CFAI is dedicated to assisting fire and emergency service agencies throughout the world in achieving excellence through self-assessment and accreditation in order to provide continuous quality improvement and the enhancement of service delivery to their communities. The CFAI process is voluntary, and provides an agency with an improvement model to assess their service delivery and performance internally and then works with a team of peers from other agencies to evaluate their completed self-assessment.
The agency's achievement of Accredited Agency status demonstrates the commitment of the Department to provide the highest quality of service to their community. The Department has also been able to use the Commission on Fire Accreditation International's process as a proactive mechanism to plan for the Department's future and locate areas to improve the quality of services.