Emergency Medical Services (EMS) FAQ's

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  • How do I request my medical report?

    Please mail or bring the Request for Inspection of Protected Health Information form to the Burbank Fire Headquarters (311 E. Orange Grove Ave., Burbank, CA 91502) along with a copy of your identification and $15.00 payment. Payment options include cash, check or credit card. Please note that you will receive a response within 10 days. The Burbank Fire Department/City of Burbank will evaluate your request then either grant or deny it. 
  • Who runs the ambulance service in Burbank?

    The Burbank Fire Department runs the ambulance service in Burbank. The Department staffs and maintains three paramedic ambulances 24 hours a day. Each ambulance is staffed with two Paramedics.
  • Who do I talk to about Paramedic Assessment Fee and Ambulance Transport Fee billing questions?

    For information or questions related to billing, please contact the Burbank Fire Department’s EMS billing company, Wittman Enterprises at 1 (800) 906-6552 between 8:00 am - 4:30 pm.  
  • What if I can not pay my ambulance bill?

    If you are unable to pay your ambulance bill in full, you may be able to arrange a payment plan pending authorization. Please contact Wittman Enterprises at 1 (800) 906-6552 between 8:00 am - 4:30 pm to inquire about payment plans.
  • Why does a fire engine/truck respond to every medical call?

    Fire stations are strategically located throughout Burbank so a fire apparatus can arrive at any location in the city within usually 4-6 minutes. A fire engine/truck responds to medical emergencies with personnel trained to initially assess and stabilize a patient.
  • Are there Burbank Paramedics on the fire engines/trucks?

    All Burbank Fire Department engines and trucks are Advanced Life Support (ALS) capable. They carry essential paramedic equipment and are capable of providing ALS services when a Paramedic is assigned to that apparatus. Currently, 90% of the Burbank fire apparatus are staffed daily with a Paramedic.
  • What is the difference between ALS and BLS units?

    ALS stands for Advanced Life Support and is provided to patients who require paramedic services for serious emergency situations. BLS stands for Basic Life Support and is provided to patients with less serious emergency situations.